VVVELVET VEIL
The Fine Print

Our Policies

Order Policy

All orders are processed through WhatsApp at +973 3503 2920. After you send your order we confirm size, availability and delivery details.

  • Prices are set in BHD and auto-converted to GCC currencies at checkout.
  • Delivery fee is a flat 2 BHD per order inside Bahrain.
  • Bahrain delivery: 2 working days. GCC / international: 3–7 days.
  • Made-to-order pieces need 7 days of tailoring before dispatch.

Payment

Cash on Delivery only. You will not be asked to send any money before receiving your order.

  • No bank transfers, no cards, no upfront fees.
  • Inspect the abaya with the courier before paying.
  • If it doesn't meet your expectations, you can refuse the parcel and pay nothing.

Refund & Return Policy

We accept returns within 2 days of delivery if the piece is in its original condition.

  • The abaya must be unworn, unwashed, free of stains or scent, and in original packaging.
  • Made-to-order or altered pieces are final sale.
  • Refunds are issued in cash or by bank transfer within 5 working days of receiving the returned piece.
  • Return shipping is on the customer unless the item is defective.

Privacy Policy

Your privacy matters more than any sale. We collect only what is needed to fulfil your order.

  • Data we store: name, WhatsApp number, delivery address or GPS location, and order details.
  • We never sell or share your data with third parties for marketing.
  • Your address is shared only with the courier assigned to your parcel.
  • You can request full deletion of your data any time via WhatsApp.